What we hear from our daily interactions with the customers is that almost all of them are worried about their money. About 73% of respondents have acknowledged that they have lost between Rs1000 to Rs10000 to fraudulent ecommerce companies.
The largest category of fraud is when an ecommerce company accepts the payment and then does not ship the item. And later when the customer tried to contact the company – they were not answering their calls, responding to their emails/messages. In the end, the customer was not able to get neither the desired item, nor the money back.
One of the reason most of the buyers in India opt for cash on delivery is because of these fraudulent activities.
We are here to reassure you that your payment is 100% safe with us! We pay the vendor only when the item reaches your doorstep.
When working with wholesale manufacturers & clothing mills, we are here to take 100% responsibility to your payments. It is sometimes not practical to ask them to ship the goods through cash on delivery facility. 99% of manufacturers are not interested to entertain COD from brand new customers. So they have asked us to reduce this privilege to regular recurring customers only.
Our payments to manufacturers only happen when you get the item in hand & confirm the receipt of the item. Since we hold your money with us till then – we have 100% control on your payment security. In case the items are faulty, damaged or incorrect – we will initiate our returns procedure. Wherein the payments to vendors are kept on “hold” status.
Our payment security feature will ensure you get a 100% refund if the item does not reach your doorstep. Ensure that you opt for our trusted logistics partner (Fedex, Bluedart, DHL, Aramex) to claim for this guarantee.
So when you make your next purchase – you don’t have to necessarily opt for cash on delivery always. Prepaid payment options are equally safe and secure through us!