1. Due to current covid situation, 70% of our employees are working from home.
a. Only dispatch/shipping section is working from office
b. Earlier we were able to respond to messages in 20 minutes, but now its taking almost a day or two
2. Private courier companies are still not working
a. All parcels are sent via India-Post option for safety & security
b. Total courier time will be affected as India post may not be as fast as private courier partners
3. ELITE1 free shipping & COD service will resume once private partners like Fedex/Bluedart resumes service